The leadership is at the bottom, bearing the weight of the pyramid. If management bears the weight of decisions and actions than the top of the pyramid can focus on the customers. You empower them instead of restrict and direct them.

Work Like a Captain, Play like a Pirate FinishCompany.com
The leadership is at the bottom, bearing the weight of the pyramid. If management bears the weight of decisions and actions than the top of the pyramid can focus on the customers. You empower them instead of restrict and direct them.